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FAQ

I´m not able to log in. What can I do?

You may have entered an incorrect e-mail address when you registered. Please write an e-mail, so we can help you.


 

Where is my package?

After a successful order you will receive a shipping confirmation with your shipment number by e-mail. You may click the Tracking-ID link on your order in the My Account page.


 

The product I want to order is sold out. When will it be available again?

Please check our facebook-page. Here, you will be informed when products will be back in stock again and can also find out everything about ongoing discount campaigns or winnings. So it's worth following!


 

I didn´t receive an order confirmation. Has my order been correctly registered?

Please check your spam folder first. Some e-mail programs incorrectly store our e-mails here. If the order confirmation is not there, you may have mistakenly entered an incorrect e-mail address when placing your order. For any clarification, you can always send an e-mail.


 

Do you ship to my country?

We ship to the following destinations:
Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Georgia, Greece, Great Britain, Hungary, India, Indonesia, Iraq, Iran, Ireland, Iceland, Italy, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Libya, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Macedonia, Mexico, Moldavia, Monaco, Montenegro, Morocco, Myanmar, Nepal, Netherlands, North Korea, Norway, Oman, Pakistan, Papa New Guinea, Philippines, Poland, Portugal, Qatar, Republic of China, Romania, Russian Federation, San Marino, Saudi Arabia, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Singapore, Sri Lanka, South Korea, Syria, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United States of America, Uzbekistan, United Arab Emirates, Vietnam, Yemen.
 



Can I buy products, pick up my order or replace goods locally?

No, that´s not possible. We do not run a retail store.


 

What do I have to bear in mind when ordering from a Non-EU country?

Please note that additional fees may apply for delivery to Non-EU countries.
 



I would like to return a product. How do I process?

Please find all information about this topic in the section Revocation Rights. Please send back unused goods in original packaging only. Otherwise, a refund is not possible.


 

Do you collaborate with bloggers and vloggers?

Yes, we do! Please send us an e-mail with your media kit. We always look forward to exciting collaborations.
* incl. tax, plus shipping