You may have entered an incorrect e-mail address when you registered. Please write an e-mail, so we can help you.
Where is my package?
After a successful order you will receive a shipping confirmation with your shipment number by e-mail. You may click the Tracking-ID link on your order in the My Account page.
The product I want to order is sold out. When will it be available again?
Please check our facebook-page. Here, you will be informed when products will be back in stock again and can also find out everything about ongoing discount campaigns or winnings. So it's worth following!
I didn´t receive an order confirmation. Has my order been correctly registered?
Please check your spam folder first. Some e-mail programs incorrectly store our e-mails here. If the order confirmation is not there, you may have mistakenly entered an incorrect e-mail address when placing your order. For any clarification, you can always send an e-mail.
Can I buy products, pick up my order or replace goods locally?
No, that´s not possible. We do not run a retail store.
What do I have to bear in mind when ordering from a Non-EU country?
Please note that additional fees may apply for delivery to Non-EU countries.
I would like to return a product. How do I process?
Please find all information about this topic in the section Revocation Rights. Please send back unused goods in original packaging only. Otherwise, a refund is not possible.
Do you collaborate with bloggers and vloggers?
Yes, we do! Please send us an e-mail with your media kit. We always look forward to exciting collaborations.
Deutsch
English
